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11/09/2007 |
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30-Day Parts Replacement Guarantee
We offer a 30-day warranty ONLY against manufacture defects for all of the scooters that are purchased DIRECTLY from TM-ScooterHaven.
The warranty starts on the first day you received the scooter. Because the warranty doesn’t apply to the hours you use your scooters, please exercise your right in 30 days.
Within the warranty period, customers can have defected parts replaced, free of charge. Customers MUST report to our customer service for problems of the scooter within 72 hours after arrival of the scooter.
We understand that you might find other defect after the 72-hour period, but as long as it is within the warranty, we will do our absolute best to help you, free of any charge.
If you have problems of putting parts on scooters, our technical support department will help you reinstall the replacement parts by phone.
In order to replace the defected parts, customers MUST first return them for examination. Or in many cases, we’ll ask for pictures of the defect parts instead of the actual parts. Customers are responsible for any shipping fee on the return parts. The cost of replacement parts will be fully covered by us.
THERE ARE NO RETURNS.
This warranty shall be limited to no more than the purchase price of the scooter.
Customers are entitled to pay the repair fee on any damage that is NOT caused by manufacture defect
Scooters that are shipped back to us must have RMA (Return Merchandise Authorization) numbers. Customers can acquire the RMA number from our customer service by phone.
If you are authorized to ship back the scooter, make sure scooter is in the original box, well-packed, with all material, and a detailed note about what kind of problems your scooter has.
We strongly suggest you keep the original box for at least for 30 days! Customers who have thrown the boxes away will be responsible for preparing a box or TM-ScooterHaven will charge $35 to ship a box to you for taking your scooter back.
When you think there is any manufacture defects on your brand new scooter, you must stop riding on the scooter right away! Please report the problems to TM-ScooterHaven immediately.
Neglecting the problems and continuously riding on that scooter is very dangerous for your life! And by doing so, will also complicates the scooter’s condition, which will make you take partial responsibility.
We encourage you to exercise your 30 day warranty rights instead of going to a local repair place you select to fix your scooter, because you will not get reimbursed unless that repair is authorized by TM-ScooterHaven and the price is agreed upon by TM-ScooterHaven prior to repair.
The warranty is voided if: frame is broken or bent due to abuse; wheels are bent or broken due to impact; spindles or A-Arms are bent or broken due to impact; axles are bent or broken due to impact; non-factory altering of engine or its components; engine malfunctions due to neglect or abuse; plastic fairings are damaged by impact.
This warranty does not cover wearable parts such as: cables-throttle and brake, brake pads and shoes, tires, spark plugs, hoses, filters and lubricants or damaged parts from accidents, abuse, or shipping.
All warranties are voided if the scooter has been altered in any way or is used in racing or competition, rented, used under abnormal conditions,or subject to abuse, misuse, neglect or improper maintenance.
Customers are allowed to return the manufacture defected scooters for an exchange only, but it must be within 10 days from reveicing the scooter. You must report to us within 72 hours after you received the scooters in order to get a RMA number.
We will not accept any return scooter without a RMA number. The scooter must be returned in the original container with all accessories, manuals and packing and a brief note about why you want to return your scooter. You will be charged for the replacement cost of any missing items.
DO NOT RIDE THE SCOOTERS IN ORDER TO PREVENT FUTHER DAMAGES IF YOU WANT TO RETURN THEM. WE WILL REFUSE ANY RETURN THAT SHOWS EXCESSIVE WEAR. WE RESERVE THE RIGHT TO REFUSE ANY REFUND OR EXCHANGE ON SCOOTERS THAT HAVE BEEN HEAVILY USED.
Shipping and handling are not refundable, NO EXCEPTION!
Customers are responsible to pay for the shipping of the return scooter and shipping both ways of the exchange scooters.
If you wish to return the scooter simply because you do not like it, or it does not meet your expectations, The cost of shipping the scooter back is the customers responsibility and is non-refundable. A 30% restocking fee will be charged to you. And a refund check will be issued within 14-21 business days.
Again, you must report to us within 72 hours, and shipping and handling are not refundable.
For Some Mopeds, Dirt Bikes, ATVs cannot be accepted on return because the federal regulations prohibit transport of vehicles that have been fueled. For most scooters the gas tank can be emptied and washed before shipping.
Because gasoline is hazardous and flammable material that is extremely dangerous for mail. Gas scooters that have been ridden and parts have been used with gasoline are illegal to be mailed. Due to the legality and EPA guidelines,
WE WILL NOT ACCEPT ANY GAS SCOOTERS AS RETURNS
Individuals who ship these without an EPA permit and send them through mail can face a $100,000.00 fine and/or imprisonment.
If a credit card payment is disputed by a cardholder for a reason and product is not returned to TM-ScooterHaven. This is known as Internet Shoplifting. The Cardholder is responsible for all collection cost, the maximum attorney fees allowed by Florida law to collect, and is punishable by jail term under Florida Laws and or both Federal Laws (FBI) if across state lines and or is sent by US Mail or Equivalent. Cardholders will also be reported to Trans Union, TRW and CSC Credit reporting agencies, and all collections agencies as seen fit by company.
Learn about our shipping policy
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Tm-Scooter Haven - A TM-Concepts,Inc product
Copyright © 2004-2007 All Rights Reserved.
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